Cancellation Policy

(1) Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Porscha Art Studio, Dätzinger Straße 60, 71120 Grafenau, Germany, e-mail: info@porschaartstudio.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email).

You may use the model withdrawal form below, but this is not mandatory.

If you withdraw from this contract, we will reimburse all payments we have received from you without delay and at the latest within fourteen days from the day we receive your notice of withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction.

(2) Waiver of the Right of Withdrawal for Short-Term Bookings

If the booking of a course, workshop, or consulting service is made within 14 days prior to the start of the event, the following applies:

The participant expressly agrees that Porscha Art Studio may begin performing the booked service before the end of the statutory withdrawal period (§ 356 (4) BGB).

The participant also confirms that they are aware that the statutory 14-day right of withdrawal expires once the service has been fully performed by Porscha Art Studio.

Notwithstanding this, the contractually agreed cancellation and withdrawal terms of Porscha Art Studio remain in effect as per this cancellation policy.

(3) Exclusion of the Right of Withdrawal

The right of withdrawal expires prematurely for contracts relating to the provision of services if:

• the service has been fully performed, and

• you have expressly agreed before the conclusion of the contract that we may begin the service before the withdrawal period ends, and

• you have confirmed that you lose your right of withdrawal once the service is fully performed.

We obtain such confirmation during the booking or registration process (e.g. via checkbox or written email).

(4) Cancellation Terms (Contractually Agreed Conditions)

Regardless of the statutory right of withdrawal, the following cancellation terms apply to all offers by Porscha Art Studio:

A) Cancellation of in-person or online courses (workshops, 3-day courses)

• up to 10 days before course start: 100% refund

• 10 to 5 days before course start: 50% refund

• less than 5 days before course start: no refund

If a cancellation occurs within 5 days prior to the course start date due to illness or force majeure, the already paid course fee can be transferred once to another date chosen by the participant.

Cancellation must be made exclusively in writing via email to info@porschaartstudio.com, including the reason for cancellation. The provider reserves the right to assess such cases individually.

If the course fee has changed between the original booking and the new date, the participant is responsible for paying any price difference.

If the course (in-person event) is cancelled by the provider, the full course fee will be refunded within 8 days to the participant’s bank account.

B) Cancellation of online drawing courses “Your Line” (3 / 6 / 12 months)

If the cancellation is made after receiving access to course materials (e.g. PDFs, video content, first assignment), a maximum of 30% refund is possible.

This is due to the individual nature of the materials and their intellectual property status, which makes them non-returnable once transmitted.

C) Cancellation of individual consultations / evaluations

Cancellation is possible up to 48 hours before the scheduled appointment – in this case, a full refund will be issued.

In the event of short-notice cancellation (< 48 hours) or no-show, the right to a refund is forfeited.

D) Cancellation of custom drawing commissions

The total amount for custom drawing commissions can be paid either as a lump sum or in two instalments (with a deposit).

Whether paid in full or partially (with deposit), the client will receive a progress photo about halfway through the drawing process, at which point they may decide whether small changes are desired or whether the artwork should proceed as originally planned.

The drawing process begins only after receipt of the deposit.

In the case of partial payment, the final artwork will only be shipped after the full amount has been received. No shipment will be made without full payment.

Withdrawal from the order is possible no later than the time the progress photo is sent. In this case, the deposit will not be refunded, but the remaining amount does not need to be paid.

If full payment was made in advance, the deposit amount (50% of the total price) will be retained, and the remaining balance refunded.

The deposit equals 50% of the total price of the selected drawing.

(5) Model Withdrawal Form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

To:

Porscha Art Studio

Dätzinger Straße 60

71120 Grafenau

Email: info@porschaartstudio.com

I hereby withdraw from the contract concluded by me for the provision of the following service:

⸻

(Description of the service, e.g. course name, date)

Ordered on: ____________________

Name of the consumer: __________________________

Address: _______________________________________

Signature (only if sent on paper): ____________________

Date: ____________________